Below listed are the major careers one could pursue in the field of Sales & Customer Services followed by required qualifications, career path to adopt, expected salaries, local and global demand and list of Institutions that are offering relevant courses.
Sales is an important aspect of any organization achieving the revenue targets through selling products and services. It involves direct interaction with customers, clearing their concerns, facilitating the sales process and offering required support to ensure customer satisfaction. It would be target of any sales professional to convert the customer into an account through repetitive sales. It is a saying that sales executives are not made but are born, meaning it needs specific inherent traits to be a successful sales profession.
There are different types of sales such as retail, institutional, technical, products, services, and so on. Sometimes it’s needed to have specific domain knowledge for effective sales process, especially when you are dealing with technical or financial products. You would find engineers working in technical sales and professionals with financial background selling financial products. However, some like retail sales may not require any specific domain knowledge and welcomes anyone with traits to sell.
Sales field is target oriented hence a person who is organized, having excellent communication and interpersonal skills would sure to flourish in this career. All sales jobs would be coupled with targets and incentives where the earnings multiples once you cross the targets. Sales could be one of the best field to earn money if you with right product or service and achieving your numbers. Understanding customer needs and offering solution rather than product is the best way to succeed.
Relevant bachelor’s degree in case you are opting for fields such as technical or institutional sales. It is advisable to gain field experience before aiming for higher roles as it would give overall ideas on the sales process, scheduling, market segmentation, etc.
Communication skills, Service oriented, Interpersonal skills, Self-Management, Numerical skills, Presentation skills.
Taking institutional sales as reference a fresher could get a salary of around Rs. 4 – 6L excluding sales incentives. This would increase as you grow to team leader or managerial role.